APPLICATION SUPPORT & MAINTENANCE SERVICES
From system analysis and design to on-going support, Explora provides professional and reliable IT outsourcing support services with comprehensive IT support solution to our clients from Hong Kong and APAC.
IT SUPPORT OUTSOURCING
Companies increasingly rely on technologies to optimize their operation and stay competitive, and IT support plays a significant role here to advocate their growth.
Easing the burden on hiring more IT staffs, Explora has reliable offshore resources in both Vietnam and Philippines, offering affordable solutions to help our clients acquire quality IT support without stressing out their resources.
Explora has a proven track record in delivering reliable IT support services for IT systems on a local and global scale with the following benefits of using our services.
Save the time and cost incurred in conducting R&D, planning and implementation. Without getting overwhelmed by the complicated IT decisions, you can now concentrate on your core business.
You don’t need to bother to hire more IT experts to handle the complicated IT decisions, and focus your resources on areas that need them most.
Explora has a house of experts with industry domain knowledge to manage your system security and compliance issues, saving you from the potential risk and danger.
You can allocate your variable costs into IT fixed costs and manage your budget more effectively.
Explora provides technical consultants who possess the necessary skills, knowledge and certifications to take care of your needs.
LEVEL OF SUPPORT
We offer 1st, 2nd and 3rd level support services for systems and softwares to help you troubleshoot issues of any complexity level.
Why Choose Explora for IT Support?
Adaptive scope of service
We can adapt our scope of service to align with your evolving business goals and needs.
We offer resilient and affordable support solutions which helps you achieve cost saving without compromising the quality of care.
Dedicated PMO with specific SLA
Our Program Management Office (PMO) ensures you that we deliver the committed technical and support services globally and consistently in accordance to the customer- specific service level agreement (SLA).
Explora invests heavily in acquiring the technologies, tools, processes and skills necessary to deliver top support and maintenance services that are ITIL® (A registered trademark of AXELOS Limited)-compliant, followed and managed by a global service management team.
We own an R&D and software integration team to provide end-to-end integration service to enhance customer satisfaction.
Global Support Services
With onshore and offshore support teams from Hong Kong, Philippines and Vietnam, Explora has the capability and capacity to report and deliver our services locally and globally with 7-day maintenance and IT support services.