Tue, 08 May | Grand Hyatt Hong Kong

SAP Hybris - Third Annual Omnichannel Master Class

We are back for the third year with our highly anticipated omnichannel master class, this time bringing you a global futurist and innovation strategist, Anders Sörman-Nilsson.
Registration is Closed
SAP Hybris - Third Annual Omnichannel Master Class

Time & Location

08 May 2018, 8:00 am – 1:30 pm
Grand Hyatt Hong Kong, 1 Harbour Rd, Wan Chai, Hong Kong

About The Event

We are back for the third year with our highly anticipated omnichannel master class, this time bringing you a global futurist and innovation strategist, Anders Sörman-Nilsson.

Anders has been helping leaders decode trends and turn provocative questions into provocative strategies around the topics of future of digital transformation, customer experience, retail, and more. As a speaker, Anders has shared stage with Hillary Clinton, Nobel Laureates, and European and Australian heads of state.

Learn how to design frictionless customer experience as Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders will also be touching on emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.

But that’s not all; to be successful in today’s digital era, trust is key – in fact, 78% of Asian customers will break up with brands if brands use their information without their knowledge*.

Learn how you can guard trust despite this increasingly challenging requirement around customer data and privacy. Last but not least, be inspired as we share on how leading companies are transforming their customer experience and disrupting business models using SAP Hybris.

AGENDA

08:00 - 09:00 - Registration

09:00 - 09:10 - Welcome address

09:10 - 10:00 - Big idea presentation: Anders Sörman-Nilsson

10:00 - 10:20 - Case study

10:20 - 10:45 - Coffee break

10:45 - 11:30 - SAP Hybris overview and demo

11:30 - 12:00 - Panel discussion

12:00 - 12:20 - Q&A

12:20 - 12:30 - Closing remarks

12:30 - 13:30 - Lunch

Registration is Closed

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