SAP Hybris - Third Annual Omnichannel Master Class
Time & Location
About The Event
We are back for the third year with our highly anticipated omnichannel master class, this time bringing you a global futurist and innovation strategist, Anders Sörman-Nilsson.
Anders has been helping leaders decode trends and turn provocative questions into provocative strategies around the topics of future of digital transformation, customer experience, retail, and more. As a speaker, Anders has shared stage with Hillary Clinton, Nobel Laureates, and European and Australian heads of state.
Learn how to design frictionless customer experience as Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders will also be touching on emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.
But that’s not all; to be successful in today’s digital era, trust is key – in fact, 78% of Asian customers will break up with brands if brands use their information without their knowledge*.
Learn how you can guard trust despite this increasingly challenging requirement around customer data and privacy. Last but not least, be inspired as we share on how leading companies are transforming their customer experience and disrupting business models using SAP Hybris.
08:00 - 09:00 - Registration
09:00 - 09:10 - Welcome address
09:10 - 10:00 - Big idea presentation: Anders Sörman-Nilsson
10:00 - 10:20 - Case study
10:20 - 10:45 - Coffee break
10:45 - 11:30 - SAP Hybris overview and demo
11:30 - 12:00 - Panel discussion
12:00 - 12:20 - Q&A
12:20 - 12:30 - Closing remarks
12:30 - 13:30 - Lunch